NEW
Powered by

# Frequently Asked Questions

By
cbgle
,
TheCakeChicken
,
roaxcean

Check out our frequently asked questions, the answer you're looking for might already be here.

You can purchase and download all of our products easily through our user-friendly dashboard. Visit Axon to get started.

Yes! All purchases can be made through Axon.

Yes. We've introduced product transfers through Axon, allowing you greater flexibility and control over how and where you use your products.

We rarely open applications for new support team members, as our current team is typically sufficient to handle support volume. While we occasionally post openings, most of our new members are hand-selected. Keep an eye out for announcements regarding future opportunities.

If you’re using the F3X plugin in Studio, please avoid doing so with our products. It can break welds. When using Roblox Studio’s built-in rotation tools, ensure you select everything within the product's group to prevent welds from being automatically removed.

This issue can occur for several reasons. Please review the following:

  1. Verify that HTTP Requests are enabled in Home > Game Settings > Security, and ensure you clicked Save after enabling it.
  2. HTTP requests do not work in local (unpublished) games. Publish your game to Roblox and restart Studio afterward.
  3. Too many scripts may be making HTTP requests. Although our products are optimized to minimize HTTP usage, excessive requests from other scripts may exceed Roblox's limits. Our products will automatically retry after a short delay, but persistent overloads can cause startup failures. Identify and remove any scripts that may be overloading HTTP Service.

Yes. Each product includes one example item to demonstrate setup and configuration. You're responsible for creating your own items using this example as a reference.

There are two possible reasons:

  1. You're using an outdated version of DWProx Net2+, SCO v3, or Scan & Shop released prior to 26/01/24. Update your products via Axon to resolve the issue. See this message in our Discord server for detailed update instructions.
  2. You've tampered with your product, which triggered DWPSS protection. If this occurred, please open a support ticket for assistance.